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Key Facts & Figures

25+
Years of Expertise
3,900+
Professionals Trained
18+
Proprietary Techniques
30+
Industry Awards
UK
Founded
UK, Dubai, Europe
Expansion Markets

About Need A Hair Makeover

Need A Hair Makeover® is a multi-award-winning specialist salon franchise offering premium hair extensions, hair loss solutions, and bespoke hair services. Founded with over 25 years of industry expertise, the brand has become a leading name in the UK hair and beauty sector.

The franchise model focuses on specialist services including 18+ proprietary hair extension techniques, non-invasive hair loss systems, cranial prosthesis consultations, and premium client experiences. The brand serves celebrities, TV personalities, film productions, and premium clients seeking specialist hair solutions.

With plans for strategic expansion into Dubai and the GCC region, Need A Hair Makeover represents a significant growth opportunity in the specialist beauty sector, addressing the needs of over 15 million people in the UK alone who experience hair loss.

The brand is led by founder Diane Shawe, a recognized industry expert who has trained over 3,900 professionals and established the Hair Extensions Training Academy.

Latest from Our Blog

How Often to Maintain Hair Extensions for Clients

How Often to Maintain Hair Extensions for Clients

A client can leave a fitting appointment with longer, fuller hair and a real confidence lift. But the transformation only stays beautiful when they understand how often to maintain hair extensions and why those appointments matter. For a hair extensions business, maintenance is not an add-on service. It is where great results, client trust and repeat income come together.

For aspiring franchisees, this is one of the most attractive parts of a specialist hair extensions model. A considered fitting creates the first impression; regular maintenance builds the relationship. Clients who feel looked after are more likely to return, recommend their technician and see their extensions as part of their ongoing beauty routine.

How Often to Maintain Hair Extensions

Most extension clients need a maintenance appointment every 6 to 8 weeks. That is a useful starting point, not a promise that suits every head of hair. Natural hair growth, the fitting method, lifestyle, home-care routine and the condition of the client’s own hair all affect the right schedule.

As natural hair grows, the attachment moves further away from the scalp. Left too long, this can make extensions harder to manage, more visible and less comfortable. It can also allow tangling around the root area, particularly for clients with fine hair or busy routines. A maintenance appointment allows the technician to assess the attachment points, remove shed hairs, reposition or refit extensions where appropriate, and check that the client’s natural hair remains in good condition.

The most effective approach is to set the likely maintenance window during the consultation and confirm the next appointment before the client leaves. This replaces uncertainty with a clear plan. It also shows clients that extensions are a professional service with an aftercare journey, not a one-off purchase.

Typical maintenance windows by method

Tape extensions commonly require removal and refitting at around 6 to 8 weeks, as the tapes grow down with the client’s natural hair. The hair itself may often be reused if it has been cared for well, but the adhesive tabs need replacing.

Weave or weft methods are also commonly maintained at around 6 to 8 weeks. The exact timing depends on the fitting technique, the client’s regrowth and how well they can cleanse and brush around the attachment area. Repositioning at the right time keeps the result sitting close to the scalp and looking polished.

Individual methods, including nano rings or bonded extensions, can sometimes last longer between full removal appointments, often around 8 to 12 weeks. However, the client should not assume longer is always better. Fine hair, quicker growth or early signs of matting may mean an earlier appointment is the more responsible recommendation.

These timings should always be guided by the manufacturer’s instructions, your training and a proper assessment. A specialist technician earns trust by being precise, rather than giving every client the same answer.

What a good maintenance appointment should achieve

A maintenance appointment is a quality-control moment for the whole transformation. It should begin with a conversation: how has the hair felt, has the client noticed any slipping or tangling, have they changed their colour, exercise routine or styling habits? Small details can explain why extensions are behaving differently from one appointment to the next.

The technician should then examine the scalp, natural hair and attachment areas before deciding on the right work. Depending on the method, this may involve safely removing the extensions, separating naturally shed hairs, cleansing and drying the hair, replacing tapes or beads, and refitting the extension hair. It is also the time to trim and blend the finished style so it continues to look intentional and flattering.

Clients often value this appointment because it protects the investment they have made in quality hair. Reusable extension hair can offer better value over time, but only when it is maintained professionally and cared for properly at home. Being honest about when hair should be refreshed rather than reused protects both the client’s result and your reputation.

Why clients sometimes need an earlier appointment

A 6 to 8-week plan is not a reason to wait if the hair is signalling a problem. Clients should be encouraged to contact their technician sooner if an attachment feels loose, there is discomfort, persistent itching, visible matting, unusual shedding or difficulty washing around the roots.

Early action is usually simpler than trying to correct an issue after several more weeks. This is particularly relevant for clients who swim regularly, train frequently, wear their hair up every day or have naturally fine hair. Their extensions may need closer monitoring and a more tailored schedule.

A strong client relationship makes these conversations easy. Rather than worrying that they are being a nuisance, clients should feel comfortable checking in. For the franchisee, that responsiveness helps turn a technical service into a trusted local business.

Aftercare determines the maintenance experience

Maintenance appointments work best when clients understand their part of the routine. They do not need a complicated regime, but they do need clear, practical advice that matches their extension method.

Clients should brush gently and regularly with an extension-safe brush, supporting the hair near the roots as they work through the lengths. They should wash carefully around the attachment areas, avoid piling wet hair on top of the head, and dry the roots thoroughly. Going to bed with damp extension hair is a common cause of tangling and should be avoided.

Products matter too. Heavy oils, conditioners or unsuitable ingredients around certain attachments can affect their hold, while a lack of conditioning through the mid-lengths and ends can leave extension hair dry. A technician should explain where each product belongs, not simply tell a client to buy more products.

Sleep, holidays and styling deserve a mention during every aftercare conversation. A loose braid can help minimise overnight tangling. Chlorine, salt water and sun exposure can affect colour and texture, so clients heading away should know how to protect their hair. Heat styling is possible with many human-hair extensions, but a heat protectant and sensible temperatures help preserve the hair for longer.

Turning maintenance into loyal repeat business

For an entrepreneur, regular maintenance creates a valuable rhythm in the diary. Unlike a business that relies only on finding new clients, a specialist extensions service can build predictable repeat bookings from each successful fitting. That repeat cycle supports revenue planning, improves local word of mouth and gives technicians more opportunities to understand what each client wants from their hair.

The commercial opportunity only works when the service remains client-led. Maintenance should never be treated as an automatic sale. The client must understand the likely frequency, expected cost, what is included and what may change if new hair is needed. Clear pricing and realistic expectations build far more long-term value than vague promises about how long a set will last.

This is where a focused Hair Extensions Franchise Opportunity can offer real structure. Need A Hair Makeover is built around the full client journey: consultation, fitting, maintenance and the confidence that comes from a well-managed makeover. For a franchisee, having a clear service proposition makes it easier to explain why follow-up care is essential rather than optional.

Make the next appointment part of the fitting

The easiest time to discuss maintenance is while the client is delighted with their finished hair. Before they leave, explain their personal maintenance window, talk through the warning signs that mean they should get in touch sooner, and provisionally book the next visit. A reminder closer to the date is helpful, but the confidence to return starts with the original conversation.

Clients do not simply come back because their extensions have grown out. They return because they remember how the service made them feel: listened to, reassured and confident in their look. Deliver that feeling at every maintenance appointment and a single hair transformation can become the beginning of a lasting local client base.

Media Kit & Assets

Download official logos, images, and brand assets for use in publications and media coverage.

Company Logo (Primary)
PNG • Primary brand logo - full color
Founder Photo - Diane Shawe
JPG • Professional headshot of founder Diane Shawe
Salon Interior - Styling Stations
PNG • Award-winning salon styling stations with Hollywood mirrors
Salon Interior - Workstation
PNG • Professional workstation with green chairs
Salon Interior - Reception
JPEG • Reception area with decorative elements
Salon Interior - Counter Area
JPEG • Front counter with floral display
Salon Interior - Service Area
JPEG • Service area with crystal decor
Franchise Brochure
PDF • Complete franchise information brochure
Award Banner
PNG • Award-winning banner graphic
Salon Awards 2025 - Finalist Badges
PNG • Best Customer Experience, Creative Image, Best Salon for Hair Extensions, Extension Artist of the Year
HBA & GSG Awards Collection
PNG • HBA Commended Finalist 2025, Good Salon Guide, Franchise materials
Nation's Hair & Beauty Awards
PNG • The Nation's Hair & Beauty Awards 2023, Salon Awards Winner 2020, Multiple Finalist certificates
Great British Hair & Beauty Awards
PNG • Winner 2024, Finalist 2025 - Hair Loss & Replacement Specialist
Marketing Leaflet - Full Brochure
PNG • Complete marketing leaflet with franchise info, awards, and social media
HBA UK Top 50 Winner - Best Hair Extensions Salon
PNG • UK Top 50 Winner HBA 2025 Certificate
HBA Highly Recommended 2025 - Specialist of the Year
PNG • Hair Extensions Specialist of the Year - Highly Recommended 2025
Regional Winner 2025 - Hair Loss Specialist
JPEG • West Midlands Regional Winner - Hair Loss & Replacement Specialist of the Year
Brand Logo with Social Media
JPG • Need A Hair Makeover logo with crown and social media icons
Salon Awards 2025 Winner Plaques
JPG • Winner - Best Salon for Hair Extensions & Extension Artist of the Year 2025

Brand Colors

Primary Green #2d7d32
Dark #1a1a2e
Gold Accent #d4af37

Press Releases

2025

Need A Hair Makeover Wins Multiple UK Hair & Beauty Awards 2025

Award-winning salon franchise recognized for excellence in hair extensions and hair loss specialist services.

2025

Franchise Expansion: London & Dubai Exhibition Announcement

Need A Hair Makeover announces strategic expansion plans with exhibitions in London and Dubai.

2024

Fresha Names Need A Hair Makeover Most Highly Recommended Salon

Leading booking platform recognizes exceptional customer service and satisfaction ratings.

Submit a Press Release

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Awards & Recognition

2025
  • 🏆UK Hair & Beauty - Hair Extensions & Hairloss Specialist Winner
  • 🏆Salon Awards - Best Hair Extensions Salon
  • 🏆Women Like Me Awards Winner
  • 🏆Top 50 Salon UK
2024
  • 🏆Fresha - Most Highly Recommended
  • 🏆UK Hair & Beauty - Hairloss Specialist Winner
2022
  • 🏆Best Hair Extensions Salon
  • 🏆Mobile & Emerging Technology StartUp Award
2020
  • 🏆Best Hair Extension Salon
  • 🏆Best Creative Image
2018
  • 🏆Best Designed Salon
  • 🏆Best Customer Services
  • 🏆Best Hygiene and Cleanliness
2017
  • 🏆Best Hair Extensions Salon
  • 🏆Best Customer Experience

Interview Topics

Our founder and team are available for interviews and expert commentary on:

Hair loss solutions and confidence restoration
Women in business and entrepreneurship
Franchise opportunities in the beauty industry
Hair extension techniques and innovations
Building a specialist salon business
Training and professional development in beauty
UK and international expansion strategies
The future of the hair and beauty industry

Get in Touch

For media enquiries, interview requests, or partnership opportunities, our team is ready to assist.

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Esther
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