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Key Facts & Figures

25+
Years of Expertise
3,900+
Professionals Trained
18+
Proprietary Techniques
30+
Industry Awards
UK
Founded
UK, Dubai, Europe
Expansion Markets

About Need A Hair Makeover

Need A Hair Makeover® is a multi-award-winning specialist salon franchise offering premium hair extensions, hair loss solutions, and bespoke hair services. Founded with over 25 years of industry expertise, the brand has become a leading name in the UK hair and beauty sector.

The franchise model focuses on specialist services including 18+ proprietary hair extension techniques, non-invasive hair loss systems, cranial prosthesis consultations, and premium client experiences. The brand serves celebrities, TV personalities, film productions, and premium clients seeking specialist hair solutions.

With plans for strategic expansion into Dubai and the GCC region, Need A Hair Makeover represents a significant growth opportunity in the specialist beauty sector, addressing the needs of over 15 million people in the UK alone who experience hair loss.

The brand is led by founder Diane Shawe, a recognized industry expert who has trained over 3,900 professionals and established the Hair Extensions Training Academy.

Latest from Our Blog

Franchise Versus Booth Rental: Which Fits You?

Franchise Versus Booth Rental: Which Fits You?

A fully booked extension fitting can feel like a strong reason to go self-employed. The bigger decision comes next: franchise versus booth rental. Both routes can give a talented hair extension specialist more independence, more control over earnings and the chance to build a loyal client base. But they ask you to build that business in very different ways.

For some people, renting a chair is the fastest route from employee to business owner. For others, a specialist franchise offers a clearer path: a recognised name, a focused service proposition and support behind every local client relationship. The right choice is not about which model sounds more glamorous. It is about how much structure, responsibility and brand-building you want to take on.

Franchise versus booth rental: the core difference

Booth rental, often called chair rental in the UK, means operating independently from space inside an existing salon. You usually pay a fixed weekly or monthly rental fee, then keep the income you generate. The salon may provide a professional setting, reception support or basic facilities, but the clients, diary, marketing and standards of your own service are largely your responsibility.

A franchise is an independently owned business operated under an established brand and system. You still build your own local client base and take responsibility for delivering excellent appointments. The difference is that you are not starting with a blank page. You work within a tested specialist proposition, with brand direction, operating processes and support designed around the service.

For a hair extension professional, that distinction matters. Extensions are not a quick, one-off beauty purchase. Clients need a confident consultation, the right fitting method, clear aftercare and dependable maintenance appointments. A model that helps you create trust and consistency can be commercially valuable long after the first transformation.

What booth rental can offer a hair extension specialist

Chair rental can be an appealing option when you already have a strong following and want a lower-commitment way to work for yourself. You can often choose your own products, set your own prices and arrange your diary around your preferred working hours. If the salon has a good location and a client base aligned with your service, it may also create useful visibility.

The freedom is real. You can refine your own look, choose the extensions you want to work with and decide exactly how you want your client experience to feel. For an experienced technician with a full book and confidence in their own marketing, that flexibility may be the priority.

However, renting a chair is not the same as having a business framework. Your chair fee is only one cost. You may also need to fund insurance, stock, colour matching tools, booking software, card payments, advertising, content creation and training. Depending on the agreement, you may need to contribute to utilities or salon promotion too.

There can also be a blurred line between being based in a salon and being part of its brand. A salon client may see you as one of the team, but that does not automatically mean they are loyal to your individual business. If you move premises, your visibility and client retention may be affected. It is worth reading the rental agreement carefully, particularly around notice periods, access, client data, competition and whether you can promote your own brand inside the salon.

The franchise route: independence with a specialist identity

A franchise is suited to people who want to own a customer-facing business without creating every part of it alone. Rather than trying to establish a name, message, service flow and reputation from scratch, you start with a defined customer proposition. In this case, the proposition is clear: confidence-building hair extension makeovers delivered by a specialist.

That focus can make your marketing easier to understand. A potential client who wants length, volume or a complete transformation is looking for reassurance, not vague promises. A recognisable specialist brand helps set an expectation before the consultation even begins.

With a hair extensions franchise opportunity, the support should go beyond a logo. It may include guidance on delivering consultations, maintaining service standards, managing client journeys, promoting the business locally and building repeat revenue through aftercare and maintenance. You are still responsible for your performance, your local relationships and the standard of every fitting, but you are not left to invent the operating model alone.

Need A Hair Makeover is built around that specialist approach. Rather than being a general salon offer trying to serve every beauty need, it gives franchisees a focused route to deliver extension-led hair transformations under an established name.

Franchising does involve obligations. There will usually be an initial investment, ongoing fees and brand standards to follow. You will have less freedom to change the service proposition or visual identity on a whim. For many ambitious operators, that is not a restriction but a worthwhile exchange: proven direction in return for the opportunity to build faster with greater consistency.

Compare the costs beyond the first payment

It is easy to compare a chair rental fee with a franchise fee and stop there. A better comparison looks at what each payment is helping you achieve over time.

With booth rental, the regular cost is often straightforward and visible. Yet the less obvious spending can grow as you take on marketing, systems, professional development and the work required to make your name known. You must also plan for quieter weeks, cancellations and the possibility of a salon move.

With a franchise, the initial investment and ongoing charges should be assessed alongside the value of the brand, training, operating support and marketing framework. Ask what is included, what remains your responsibility and what ongoing support looks like once you are trading. A good franchise conversation should be commercially clear, not based on optimistic assumptions.

In either model, do the numbers before making an emotional decision. Consider your likely average appointment value, maintenance cycle, cost of hair, fitting time, travel or premises costs, tax obligations and the number of consultations needed to create a sustainable monthly income. Hair extensions can generate valuable revenue, but healthy profit depends on disciplined pricing and careful stock management.

Client trust is your most valuable asset

A beautiful before-and-after image may bring someone to your page. Trust is what converts that interest into a consultation, a fitting and a long-term relationship. This is particularly true in hair extensions, where clients are investing in their appearance and need to feel safe in your expertise.

Chair rental gives you the chance to build personal trust under your own name. This can work brilliantly when your reputation is already established. But it also means every review, social post, enquiry process and follow-up message depends on you creating the right impression consistently.

A franchise can give that personal relationship a stronger starting point. Clients meet the local specialist, but they also see a brand with a defined makeover promise. That combination can be powerful: the warmth and accountability of a local business owner, backed by a specialist identity that is easier to recognise and remember.

Neither route removes the need for excellent work. Consultation quality, honest advice, colour matching, fitting skill and aftercare will always shape whether clients return. The business model should support those standards, not distract from them.

Which model matches your ambition?

Booth rental may fit you if you already have a reliable client list, enjoy building every aspect of your own brand and prefer maximum freedom over how you work. It can be a sensible stepping stone for someone who wants independence while staying in a familiar salon environment.

A franchise may be the stronger fit if you want to build a specialist business with clearer structure, established branding and a support network. It can be particularly attractive for a career changer, a technician ready to grow beyond a chair, or an entrepreneur who sees the value in a focused hair transformation offer.

Ask yourself a practical question: when business challenges appear, do you want to solve every problem alone or operate with a proven framework around you? There is no universally correct answer. There is only the route that gives you the best chance of delivering outstanding makeovers while building the kind of business you genuinely want to own.

Choose the model that leaves you excited to speak to clients, confident in what you are selling and prepared to show up consistently. A thriving hair extensions business is built appointment by appointment, but the foundation you choose will shape how far it can grow.

Media Kit & Assets

Download official logos, images, and brand assets for use in publications and media coverage.

Company Logo (Primary)
PNG • Primary brand logo - full color
Founder Photo - Diane Shawe
JPG • Professional headshot of founder Diane Shawe
Salon Interior - Styling Stations
PNG • Award-winning salon styling stations with Hollywood mirrors
Salon Interior - Workstation
PNG • Professional workstation with green chairs
Salon Interior - Reception
JPEG • Reception area with decorative elements
Salon Interior - Counter Area
JPEG • Front counter with floral display
Salon Interior - Service Area
JPEG • Service area with crystal decor
Franchise Brochure
PDF • Complete franchise information brochure
Award Banner
PNG • Award-winning banner graphic
Salon Awards 2025 - Finalist Badges
PNG • Best Customer Experience, Creative Image, Best Salon for Hair Extensions, Extension Artist of the Year
HBA & GSG Awards Collection
PNG • HBA Commended Finalist 2025, Good Salon Guide, Franchise materials
Nation's Hair & Beauty Awards
PNG • The Nation's Hair & Beauty Awards 2023, Salon Awards Winner 2020, Multiple Finalist certificates
Great British Hair & Beauty Awards
PNG • Winner 2024, Finalist 2025 - Hair Loss & Replacement Specialist
Marketing Leaflet - Full Brochure
PNG • Complete marketing leaflet with franchise info, awards, and social media
HBA UK Top 50 Winner - Best Hair Extensions Salon
PNG • UK Top 50 Winner HBA 2025 Certificate
HBA Highly Recommended 2025 - Specialist of the Year
PNG • Hair Extensions Specialist of the Year - Highly Recommended 2025
Regional Winner 2025 - Hair Loss Specialist
JPEG • West Midlands Regional Winner - Hair Loss & Replacement Specialist of the Year
Brand Logo with Social Media
JPG • Need A Hair Makeover logo with crown and social media icons
Salon Awards 2025 Winner Plaques
JPG • Winner - Best Salon for Hair Extensions & Extension Artist of the Year 2025

Brand Colors

Primary Green #2d7d32
Dark #1a1a2e
Gold Accent #d4af37

Press Releases

2025

Need A Hair Makeover Wins Multiple UK Hair & Beauty Awards 2025

Award-winning salon franchise recognized for excellence in hair extensions and hair loss specialist services.

2025

Franchise Expansion: London & Dubai Exhibition Announcement

Need A Hair Makeover announces strategic expansion plans with exhibitions in London and Dubai.

2024

Fresha Names Need A Hair Makeover Most Highly Recommended Salon

Leading booking platform recognizes exceptional customer service and satisfaction ratings.

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Awards & Recognition

2025
  • 🏆UK Hair & Beauty - Hair Extensions & Hairloss Specialist Winner
  • 🏆Salon Awards - Best Hair Extensions Salon
  • 🏆Women Like Me Awards Winner
  • 🏆Top 50 Salon UK
2024
  • 🏆Fresha - Most Highly Recommended
  • 🏆UK Hair & Beauty - Hairloss Specialist Winner
2022
  • 🏆Best Hair Extensions Salon
  • 🏆Mobile & Emerging Technology StartUp Award
2020
  • 🏆Best Hair Extension Salon
  • 🏆Best Creative Image
2018
  • 🏆Best Designed Salon
  • 🏆Best Customer Services
  • 🏆Best Hygiene and Cleanliness
2017
  • 🏆Best Hair Extensions Salon
  • 🏆Best Customer Experience

Interview Topics

Our founder and team are available for interviews and expert commentary on:

Hair loss solutions and confidence restoration
Women in business and entrepreneurship
Franchise opportunities in the beauty industry
Hair extension techniques and innovations
Building a specialist salon business
Training and professional development in beauty
UK and international expansion strategies
The future of the hair and beauty industry

Get in Touch

For media enquiries, interview requests, or partnership opportunities, our team is ready to assist.

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Esther
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