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Key Facts & Figures

25+
Years of Expertise
3,900+
Professionals Trained
18+
Proprietary Techniques
30+
Industry Awards
UK
Founded
UK, Dubai, Europe
Expansion Markets

About Need A Hair Makeover

Need A Hair Makeover® is a multi-award-winning specialist salon franchise offering premium hair extensions, hair loss solutions, and bespoke hair services. Founded with over 25 years of industry expertise, the brand has become a leading name in the UK hair and beauty sector.

The franchise model focuses on specialist services including 18+ proprietary hair extension techniques, non-invasive hair loss systems, cranial prosthesis consultations, and premium client experiences. The brand serves celebrities, TV personalities, film productions, and premium clients seeking specialist hair solutions.

With plans for strategic expansion into Dubai and the GCC region, Need A Hair Makeover represents a significant growth opportunity in the specialist beauty sector, addressing the needs of over 15 million people in the UK alone who experience hair loss.

The brand is led by founder Diane Shawe, a recognized industry expert who has trained over 3,900 professionals and established the Hair Extensions Training Academy.

Latest from Our Blog

How to Start a Be Your Own Boss Beauty Business

How to Start a Be Your Own Boss Beauty Business

A be your own boss beauty business is not just about choosing your own hours or posting beautiful before-and-after pictures. It is about becoming the person clients trust with a visible change to their hair and confidence. In hair extensions, that trust is earned appointment by appointment - through honest consultations, skilled fitting, thoughtful aftercare and a service clients want to return to.

For aspiring entrepreneurs, a specialist hair extensions business can offer a clear route into self-employment. Rather than trying to be everything to everyone, you can build a reputation around one high-value, confidence-led service: creating fuller, longer, more transformative hair.

Why a Be Your Own Boss Beauty Business Needs Focus

The beauty market is full of opportunity, but broad businesses can be difficult to explain and even harder to market. A client looking for a facial, a manicure and a hair transformation has different expectations for each service. Trying to cover every category can dilute your time, training budget and message.

Hair extensions give your business a sharper proposition. Clients are often investing in an important change, whether they want added length, volume, a new look after hair thinning, or hair that feels more like them again. They need reassurance before booking, clear advice on suitability and maintenance, and an experienced professional who will protect the health of their natural hair.

That creates a business built on relationships rather than one-off transactions. A successful extension client may return for maintenance appointments, refits, removal, new hair, colour adjustments and further makeover services. Repeat custom is not automatic, but it becomes much more achievable when the consultation and aftercare are handled properly.

Specialising also makes your marketing easier. Instead of saying you offer a little bit of everything, you can show prospective clients exactly what you are known for: considered hair extension transformations that look and feel right for them.

Start With the Client Experience, Not the Logo

Many new beauty business owners begin with a name, an Instagram page and a price list. Those details matter, but they do not create a reliable business on their own. First decide what your client experience will look like from the moment somebody enquires.

A hair extension journey should start with a proper consultation. This is where you assess the client’s hair, lifestyle, desired result, budget and willingness to maintain their extensions. It is also where you set realistic expectations. Not every technique will suit every client, and promising an unsuitable transformation may win a booking today but cost you trust tomorrow.

Your consultation should lead naturally into a clear recommendation. Explain the fitting method, the amount and type of hair required, the likely appointment time, maintenance schedule and total investment. Clients appreciate honesty, especially when they are considering a premium service.

After the fitting, the relationship continues. Give practical aftercare guidance in a format clients can refer to at home, make it simple to book maintenance, and check in where appropriate. This level of care can turn a nervous first-time client into a loyal advocate for your business.

Know What You Are Building Financially

Being your own boss means taking responsibility for the numbers as well as the creative work. Hair extensions can be a high-value service, but revenue is not the same as profit. Your pricing must account for hair costs, consumables, fitting time, travel if you are mobile, premises costs if you rent space, payment processing, insurance, marketing, training and tax.

It is tempting to set low prices to fill your diary quickly. Yet underpricing can leave you working hard without enough money to reinvest in quality hair, client care or your own development. It can also attract clients who shop only on price rather than valuing your expertise.

A better approach is to price with intention. Work out the true cost of each service and the time involved, then build a margin that supports your business. Be transparent about deposits, cancellation terms, maintenance costs and what is included in each appointment. Clear pricing protects both you and the client.

Your income may also vary during the first stages of trading. Some months will be stronger than others, particularly while you are building awareness and referrals. A realistic cash-flow plan gives you room to make good decisions rather than reacting under pressure.

Build Credibility Before You Need It

Hair extensions are personal. Clients want to know that the person fitting their hair has the knowledge, professionalism and attention to detail to deliver a safe, flattering result. Your qualifications, ongoing training, portfolio and consultation process all help build that confidence.

Your visual work matters, but it should reflect the kind of clients you want to attract. Photograph transformations consistently, with permission, and show a range of lengths, volumes and natural-looking finishes. A great portfolio should demonstrate more than dramatic results. It should show careful placement, realistic blends and hair that suits the individual.

Credibility is also practical. Keep client records organised, follow suitable patch-testing and product guidance where needed, maintain appropriate insurance, and understand your responsibilities around client data and self-employment. If you employ people or move into a salon setting later, your obligations will change. Getting professional advice for your specific circumstances is a sensible investment.

Choose Independence With the Right Level of Support

Starting independently gives you freedom to make every decision yourself. You can create your own brand, select your suppliers, develop your systems and shape your service offer from the ground up. For some entrepreneurs, that blank canvas is exactly the appeal.

The trade-off is that you are also responsible for creating the brand recognition, operating processes and local reputation that help clients feel comfortable booking. This takes time, consistency and trial and error.

A franchise can offer a different route. You still run your own local business and build your own client base, but you do so with an established identity and a more defined service model. For someone who wants the independence of business ownership without having to invent every element alone, that structure can be valuable.

Need A Hair Makeover is built around this specialist approach: a hair extensions franchise opportunity centred on consultations, fitting, maintenance and confidence-building makeovers. The right franchise arrangement should be assessed carefully, including the training provided, ongoing support, territory, fees, supplier requirements and the practical reality of operating the business day to day. It should feel like a commercial fit, not simply an attractive brand name.

Building Your Own Boss Beauty Business Locally

Your first clients will usually come from people who can see, understand and trust your work. Local visibility is therefore more useful than chasing a huge but disconnected online audience. Think about the areas you can realistically serve, where your ideal clients spend time and what would make them choose a specialist over a generalist.

Social media can be effective when it shows genuine results and answers real client concerns. Share transformations, but also explain the consultation process, maintenance expectations and the difference that professional fitting makes. Educational content helps attract clients who understand the value of the service rather than focusing only on the lowest price.

Referrals are equally powerful. A client who loves her new hair may become your most persuasive marketing channel, particularly when friends notice the result in person. Ask for reviews after a positive experience, make rebooking straightforward and keep your communication warm and professional.

You do not need a packed diary overnight. You need a steady foundation of clients who return, recommend you and recognise the value in your work. That is how a local beauty business becomes more predictable and more rewarding.

Keep Your Ambition Grounded in Great Service

There is real satisfaction in building a business around transformations people can see in the mirror. But the strongest results come from balancing ambition with discipline. Continue developing your technical skills, protect the client experience when your diary gets busy, track your finances, and be prepared to refine what is not working.

Being your own boss is not about doing everything alone. It is about choosing a business model, specialist service and support network that give your ambition a practical place to grow. Start with the client you want to serve well, then build every decision around earning the next booking.

Media Kit & Assets

Download official logos, images, and brand assets for use in publications and media coverage.

Company Logo (Primary)
PNG • Primary brand logo - full color
Founder Photo - Diane Shawe
JPG • Professional headshot of founder Diane Shawe
Salon Interior - Styling Stations
PNG • Award-winning salon styling stations with Hollywood mirrors
Salon Interior - Workstation
PNG • Professional workstation with green chairs
Salon Interior - Reception
JPEG • Reception area with decorative elements
Salon Interior - Counter Area
JPEG • Front counter with floral display
Salon Interior - Service Area
JPEG • Service area with crystal decor
Franchise Brochure
PDF • Complete franchise information brochure
Award Banner
PNG • Award-winning banner graphic
Salon Awards 2025 - Finalist Badges
PNG • Best Customer Experience, Creative Image, Best Salon for Hair Extensions, Extension Artist of the Year
HBA & GSG Awards Collection
PNG • HBA Commended Finalist 2025, Good Salon Guide, Franchise materials
Nation's Hair & Beauty Awards
PNG • The Nation's Hair & Beauty Awards 2023, Salon Awards Winner 2020, Multiple Finalist certificates
Great British Hair & Beauty Awards
PNG • Winner 2024, Finalist 2025 - Hair Loss & Replacement Specialist
Marketing Leaflet - Full Brochure
PNG • Complete marketing leaflet with franchise info, awards, and social media
HBA UK Top 50 Winner - Best Hair Extensions Salon
PNG • UK Top 50 Winner HBA 2025 Certificate
HBA Highly Recommended 2025 - Specialist of the Year
PNG • Hair Extensions Specialist of the Year - Highly Recommended 2025
Regional Winner 2025 - Hair Loss Specialist
JPEG • West Midlands Regional Winner - Hair Loss & Replacement Specialist of the Year
Brand Logo with Social Media
JPG • Need A Hair Makeover logo with crown and social media icons
Salon Awards 2025 Winner Plaques
JPG • Winner - Best Salon for Hair Extensions & Extension Artist of the Year 2025

Brand Colors

Primary Green #2d7d32
Dark #1a1a2e
Gold Accent #d4af37

Press Releases

2025

Need A Hair Makeover Wins Multiple UK Hair & Beauty Awards 2025

Award-winning salon franchise recognized for excellence in hair extensions and hair loss specialist services.

2025

Franchise Expansion: London & Dubai Exhibition Announcement

Need A Hair Makeover announces strategic expansion plans with exhibitions in London and Dubai.

2024

Fresha Names Need A Hair Makeover Most Highly Recommended Salon

Leading booking platform recognizes exceptional customer service and satisfaction ratings.

Submit a Press Release

Are you a journalist or PR professional? Submit news about Need A Hair Makeover.

Awards & Recognition

2025
  • 🏆UK Hair & Beauty - Hair Extensions & Hairloss Specialist Winner
  • 🏆Salon Awards - Best Hair Extensions Salon
  • 🏆Women Like Me Awards Winner
  • 🏆Top 50 Salon UK
2024
  • 🏆Fresha - Most Highly Recommended
  • 🏆UK Hair & Beauty - Hairloss Specialist Winner
2022
  • 🏆Best Hair Extensions Salon
  • 🏆Mobile & Emerging Technology StartUp Award
2020
  • 🏆Best Hair Extension Salon
  • 🏆Best Creative Image
2018
  • 🏆Best Designed Salon
  • 🏆Best Customer Services
  • 🏆Best Hygiene and Cleanliness
2017
  • 🏆Best Hair Extensions Salon
  • 🏆Best Customer Experience

Interview Topics

Our founder and team are available for interviews and expert commentary on:

Hair loss solutions and confidence restoration
Women in business and entrepreneurship
Franchise opportunities in the beauty industry
Hair extension techniques and innovations
Building a specialist salon business
Training and professional development in beauty
UK and international expansion strategies
The future of the hair and beauty industry

Get in Touch

For media enquiries, interview requests, or partnership opportunities, our team is ready to assist.

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Esther
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